FAQ
Frequently Asked Questions
If you have any questions which are not covered in this section about how PrimeCare can deliver an outstanding cleaning service and property maintenance for your own
particular requirements then please get in touch as we are happy to answer your questions:
OFFICE, COMMERCIAL, HEALTHCARE CLEANING ….
Q.Do you have insurance?
A. Yes we have Public Liability Insurance and Employer’s Liability Insurance which is fit for purpose.
Q. Have you been established for a long time?
A. Yes, we have provided a professional cleaning service to domestic and commercial customers.
Q. Is a long term contract required?
A. No. We can provide you with an agreement which is tailored to your requirements.
Q. What areas do you cover?
A. We cover so many locations in England and Scotland. Get in touch with your location and we will advise if we provide services in your location.
Q. We need you to be “key holders” and be familiar with our alarm system. Would this be acceptable?
A. Yes. Your codes and keys will be safeguarded.
Q. We would require a waste management system to be put in place. Is this possible?
A. Yes. We can make necessary arrangements with the property owner to achieve this.
Q. How do you ensure that your standards won’t fall once you have started.
A. We ensure that each cleaner or handyman is competent for the services required and is supported and adequately trained to deliver a service which is second to none. We also provide a comprehensive health and safety training programme to ensure the cleaner, customer and customer’s premises are kept safe at all times.
Q. Can you supply the consumables we may require for washrooms, kitchens and waste disposal.
A. Yes, this is a service we include in your cleaning contract, if required.
Q. We only require a few hours cleaning each week. Can you help?
A. Yes. We provide cleaners for small, medium and large businesses.
Q. How can I set up a cleaning agreement?
A. You can call 03301339280 to arrange a quote or you can send us a message through our website. We will promptly get back to you to discuss your cleaning/property service requirements.
Domestic Cleaning , Home Support and Home Help Services & Laundry / Ironing Services
Q. Do I get the same cleaner every time?
A. We can assign the same cleaner to you every time, however, due to sickness and time off, we aim to have more than one cleaner trained on your property and be familiar with your individual requirements.
Q. Do you have insurance?
A. Yes. We have both Employer’s Liability Insurance and Public Liability Insurance.
Q. Are you part of a franchise ?
A. No we are a privately owned.
Q. Are your staff vetted?
A. Yes. Our staff go through an initial telephone interview and if appropriate this is followed up by a face to face interview. If they are suitable for the post available we take references, photographic ID, 2 forms of written identification as well.
Q. Can the clean be done when I am not there?
A. Yes. We offer a key holding service and complete a safety check on your property before leaving. All keys are kept safe under our care.
Q. What payment methods do you offer?
A. You can pay be standing order or electronically once the clean is completed. However if you are unable to pay online you can pay by cheque or cash if necessary.
Q. Can you change beds and do washing and ironing?
A. Yes. We offer a complete cleaning service when required. Get in touch so we can discuss your requirements.
Q. Is this a discrete service?
A. Yes. This is a professional cleaning service and our staff sign client confidentiality agreements.
Q. My property is very small, can you still provide a cleaning service?
A. Yes, we offer cleaning services to small, one bedroom apartments as well as large properties.
Q. Do you do a pre-clean tidy?
A. Yes, today in this busy world many of our customers don’t have much time available. We can ensure that everything is put away in the correct place, if required before cleaning begins.
Q. Do you supply the cleaning materials and equipment?
A. Yes, however, if you prefer we can use the products that you have in your own home.
Q. Do you clean inside appliances such as fridge / freezers and microwaves during a regular clean or is this a deep clean.
A. Yes we clean inside appliances during regular cleans, we are happy to keep everything up to date.
Q. My relative is elderly, blind and housebound, do you offer cleaning for vulnerable people.
A. Yes. We take special care when cleaning for vulnerable customers. We have checking systems in place to ensure the safety of the customer comes first. We also take emergency contact details incase an emergency arises.